1. Make sure you have copied and pasted to eBay HTML tab exact code without changes. Best is use “Copy to clipboard” button.
2. It happens on some accounts that eBay shows the old page for creating the listing. After click “Copy to clipboard”, herolister show you animation where paste code. If you create a listing page on Ebay not look the same, probably you have old view this page. You need change to eBay new view. If on your eBay page next to the description you see button/link “Show standard editor” please click this and you will see normal new view eBay create a listing page and now should all work.
3. If still not working contact with us, we everything checks and help you. Feel free to contact 🙂