Archives: FAQs

Where promote my link?

The affiliate shares a referral link:

  • social media (e.g. Facebook, Instagram, Twitter, Pinterest)
  • blog
  • email newsletter
  • direct messages on ebay
  • website or video channel (e.g. YouTube, Vimeo, Dailymotion)
  • “word-of-mouth”

How this works?

It’s simple, register and promote your the special link we give you. You will find this link after log in.

I have a lot of listings can i update this listings automattically?

There is no option to automatically update all your listings if you do not use different software which is to create eBay listings automatically (outside eBay).

But, our system is very fast to create new listings because you can save drafts, to create a new listing you only copy to our software your actual description, add photos and add the title of the product.

Generate the code and edit you’re actually listing on eBay adding our template code.

For more info on how to create templates watch our main tutorial on the homepage or there on FAQ page.

If you want to know how to adapt our templates for your software please read this.

I have problem with payment

If you set up a subscription system trying 3 times to get money.

If the money is not charged, the subscription will be automatically canceled, and you will not be able to use our service.

If you set up subscription payment correctly and there is a problem with your payment you can wait for a system trying to get money.

If you don’t want to wait for the system next time to get the money, you can cancel the subscription.

Please log in to your account and go to my account -> subscriptions next cancel your subscription.

Next, go and set up a new subscription (click in pricing and buy again).

The best is to try a different payment card or Paypal, but you can try the same.

My photos are too big, how fast make it smaller (or not uploading)?

We have a size limit to uploading photos.

Because too big photos will slowly be loading on your ebay listing.

First way (recommend because is fast)

If you use Windows, we recommend installing PowerToys.

With PowerToys you can simply resize your photos by clicking the right mouse button on your photo and clicking resize.

fast resize photos with powertoys

Also, if you want to compress your photos without losing quality we recommend go to https://tinypng.com/ and compress (after this your photos also will less weigh).

Second way (good but slower)

An alternative way to resize is to go to http://www.simpleimageresizer.com/ and resize.

Next if you want you can go to https://tinypng.com/ and compress.

Third way (not recommend)

You can also upload photos to https://imgbb.com/ and paste the photo URL to the template in herolister

*but remember using free hosting image is not a good idea because your photos can disappear and you will not be informed about it

 

Fourth way (also good)

Also, you can use ebay hosting.

In 7:25 min you can see how to get a link to your eBay image:

 

So first you must add a listing with no template and upload photos to eBay, next you need to add these links to in template generate form and revise your listing by adding template code.

The best idea if you do photos by phone on camera please not set maximum resolution for example 4k (it’s not needed, the picture will be showing good), please use smaller resolution and quality.

Wrong data is automatically entered into the template generation form

Some browsers automatically added the latest data you entered to the different form fields.

This can be any field even an image field (duplicated images).

If you experience this problem, you need to disable the automatic form completion in your browser or use a different browser to use our system.

Chrome browser do this often, so we recommended use a different browser.

Or you can simply disable autofill, here you have instruction for any browser:

https://support.iclasspro.com/hc/en-us/articles/218569268-How-Do-I-Disable-or-Clear-AutoFill-AutoComplete-Information-

What with generated templates if i delete my subscription

Your uploaded product images will gone and your generated template lose the design.

You will have only text on your templates.

We hope our tested templates explode your sales, so you can earn much more than now, and you have success on eBay so you don’t need to delete your subscription this will be only a small fee.

If you use mini templates this will work all time without a subscription.

I have filled email and user id field and still get error

If you have this error “Wait a second. Data is loading. Click again when text color in button will be white. Check also you fill required input fields email and user id.”

And you’re filled email and user id field.

You probably use the browser comeback button, and your browser automatically fills this field.

Please refresh your site and use only buttons on the page to generate the template all will be good (don’t click the back button on the browser).

If you have any other problem please contact with us.

Can I insert video into the template?

You can do this, but by adding HTML code after generating template code.

You can simply find in generated template code your text you add in description, and after this text add code generated on this page:

http://www.isdntek.com/tagbot/YouTubeConverter.htm

(we not respond for this page, so we do not know this page will work all time because we do not update this)


After this you paste all code to ebay, and you should have video in template.

If you need help with this, find freelancer HTML developer to tell you exactly how to do this or do this for.

I need to make changes (customize) in template that are not possible in the generator, what to do?

If you want a more personalized template than is possible by generator you need to find a web developer to do changes for you.

We do not provide customize service.

But remember, if web developer do changes in template code for you.

Every time you generate a new template for a new product in herolister, you will need to do the same changes in code what do your web develeper, so it’s not recommended changes in code.

I paste my template code and not look good, what to do?

1. Make sure you have copied and pasted to eBay HTML tab exact code without changes. The best is to use “Copy to clipboard” button.

2. Try to use a different browser to paste the code. Sometimes some browsers can change spaces in code, and then your code can look wrongly.

2. Check your create listing page looks the same like on herolister animaton after you click button “Copy to clipboard”. It happens on some accounts that eBay shows the old page for creating the listing. After click “Copy to clipboard”, herolister shows you an animation where paste code. If you create a listing page on Ebay not look the same, probably you have an old view of this page. You need to change to eBay new view. If on your eBay page next to the description you see button/link “Show standard editor” please click this, and you will see a normal new view eBay creates a listing page, and now should all work.

3. Read our entire FAQ, there will probably be an answer to your problem.

4. If still not working contact us, we everything check and help you. Feel free to contact 🙂

How long i can use template if i use to generate credits code?

When you generate template by credits code you have 3 month license to use for each generated template + plus 3 month premium ebay hosting (if you upload photo) for free. You don’t need upload photos for our servers you can add your own link by “click here” button in text upper adding image box. But we don’t recommended this option a lot of free hosting deleted your photo in time don’t let you know and you lose a lot of money in sales. After license end you need to buy a subscription or your data will be deleted from our servers.

How to get photo url for section other products?

Go to your listing with a chosen product, click (left mouse button) on a photo you want in ebay gallery then click right mouse button on photo next “Copy image address” and paste to Photo url field in Other product section.

How to get your category link?

In some templates, you can add all categories in which you selling products. To get category link, Go to ebay, click on your user id (user name), click “Items for sale” and right mouse button on category in sidebar then click “Copy link address”. Next paste this link to field category link. Name of category you can add different than on eBay.

How many cost generating template?

Mini templates you can generate for FREE lifetime. For others (premium and simple) you need to choose one of the packages here. For all packages you have a free trial, cancel in one click, you don’t need to pay anything. Also, 100% refund guarantee if your templates investment cost does not return in 3 months.

What is personalized live demo and default demo?

Personalized live demo you can see this button on personalization page. Show you how exactly your template will be look on ebay depends of data which you add on a form. Remember you don’t need to add all data in form if you don’t want some text / sections of template. Only delete data from this field in a form.

Default demo show you example of generating this template.